I was very impressed with the customer service provided by the staff. Was treated with respect.
Andrew and Frankie took great care of me during my service experience from start to finish.
They got me a good price and deal.I know they worked hard to take care of me.I would buy again from there dealership.im happy with my new car!
I’m so happy with the service I received! Alan is very good at what he does. He helped me out when my warranty servicer was giving me issues and he was able to get the major repairs done on my car because of his persistence. I’m really grateful to him! It’s good to know there are people like Alan who are willing to fight for their customers and who go the extra mile!!!Thanks to Alan and their whole staff. All of them were very friendly and I even got some tacos from a taco truck that ...
Nathan in service was helpful and the diesel mechanic answered my questions (through the service Dept) I spoke with Edgar in sales while waiting and he is knowledgeable about the cars and nice. I will look for him when I am in the market to buy a car next.
Overall the easiest, straight forward, un-stressful process to buy a car from this dealership because the staff are amazing!!!! Andrew helped me out from the time he answered the call to when we arrived. I loved the customer service, and how simple they truly made the whole process! If your in the market for a car, check out this dealership you won’t be disappointed! I was in and out within an hour!
Had my car in for routine maintenance and was very pleased with the service advisor, David’s attention to details. Very satisfied with the attention and his professionalism.
Just got my oil changed. Andy helped me and he was very kind and super helpful. I’ve only had one problem with this dealership which was resolved. I love going here and I trust these people with my Jeep.
On time great to work with nice friendly staff did a great job recommend them
Fast and reliable service got my car fix quick in less than 4 days I’m happy
Sales and service team are great. Never lets us down! Works together to get us into the car of our choice and service we need. No complaints!!
Love this dealership after an unsatisfactory experience with previous dealer. Andy in service was a true pro and a pleasure to deal with. Plan to continue my Jeep experience with Andy and Redlands Jeep.
I had an appointment at 10 am. I arrived on time and was shown where my Service Rep was stationed. Waited for a few minutes as they needed to finish up with a previous customer. Kalie got my Jeep Grand Cherokee checked in. She offered me a few other service items and showed me what was going to be done. I was impressed with working through the Service app. I left my car for a few hours when she called and said it was ready. When I got to the dealership, I walked ti the cashier who pulled out my sales ...
This dealership is friendly helpful and pleasure to deal with. Michael worked with all the way through the order process right up to the delivery of my new gladiator. Definitely recommend these guys
David (customer service), kept me up to date on progress and issues. Shuttle driver, super polite. Thanks, Franklin!
So a little story time for this review. Had my eyes set on a Gladiator this dealer had for sale, but in my first contact with them I was not able to come to any conclusions and decided to wait. This past weekend, I was driving down the hill to look at a specialty dealer, that didn't work out, and on my way home decided to stop by Redlands once I knew they still had the Gladiator I wanted. Not only did my sales rep remember my name from our past conversations, a few weeks back, but the man ...
Great service, patient, listen to my needs and worked with me on the options that I needed and removed the ones not needed. Highly recommend this dealer, the best car buying experience I have had.
Customer service was amazing. Service was done in only an hour. Amazing! definitely will be returning back for any other services I need. Thank you Andy for your help!
This is my second new vehicle purchase here. Each time I was treated like a member of the family. Quick and easy process, friendly sales and financing staff. Highly recommend them to anyone.
First service on my new truck. Andrew was very friendly, made all the pricing very clear, and got me in and out for my scheduled service in a very timely manner.
Andrew was great. Fast service. I was finished in one hour. I will go again when I need service again.
Excellent service. They had quite a few customers ahead of me. The service manager and writer would be more than happy to take care of my car. The service was done in a very reasonable amount of time.
Excellent service. Kept me informed on my vehicle production. Would recommend to anyone looking for a vehicle. Very well Informed on the vehicle I was purchasing
We had a small evap leak in April and had multiple parts replaced, $200 deductible with extended warranty. Three months later same code pops up and more parts replaced with another $200 deductible that most likely defective at our April appt but not detected during test. P0456 code has been piping up every 3 months or so for over a year. We will be back for a transmission issue with this dodge and a cruise control issue with my Ram.
I just got a new Grand Cherokee with them the experience was super professional friendly they make you feel at home and they do the best to help you Edgar Bravo and Jose Mejia are the best I really recommend Redlands Chrysler Dodge Jeep Ram
Brandon and Redlands Dodge Jeep is one Great place to have your vehicle repair Brandon is a great 5star rep ! He helped me through the repairs! They fix it the first time an they keep in contact through out the repairs ! I purchased the vehicle an maintenance at Redlands Dodge railcowboy @yahoo.com
I broke the right mirror-oops! The dealer gave me a quote to replace and install a new one. They came in lower than the estimate and well below my expectation. Plus they installed it very quickly.
Overall terrific service… Alan at service desk handled car issues promptly and expertly Very satisfied. Keep had some major issues and was resolved in a timely manner
I had an awesome experience at Redlands DCJR, Mike, Antonio, Adrian, and the whole team were friendly, helpful, professional, hands down the best experience I’ve ever had at a dealership, will most definitely do business again in the future, even though they are in a different state, it was worth it. Thank you again Redlands CDJR!
We always take our cars to this location because they are professional and service our cars as promised. Alan checked me in and asked what I was told about time it would take to service my car. I told him when i made the appointment I told them I needed my oil change completed that day. He said if that’s what I was told they would get it done even though they were quite busy. He kept his promise and I picked my car up later that afternoon. Thanks for another great experience!
From the drop-off to pick up, everyone was great. I am in an immune- compromised household, so I asked about minimizing contact. They were very accommodating. Brandon was very understanding at drop-off and Anna and Tracy were great helping me to pay via the website. Brandon even got my truck to me earlier than expected.
Very impressed. Clean, professional and well staffed with helpful people willing to be honest and fair. No pressure environment. This is a dealership that takes pride in its business and values it’s customers. I would highly recommend.
My service writer David, was professional, quick, to check in my vehicle, and was quickly out of dealer within a reasonable time ! Thanks David !!!!! 10 stars !!!!
The service rep, Brandon Rodman, was Professional, Courteous & Personable. He listened to my needs, explained what was in stock and could be completed the same day and kept me informed. The dealership was clean and organized. The cashier was professional and polite.
Redlands Chrysler Jeep is a great place to purchase an automobile. I am well pleased with the service as well! Andy did a great job checking me in and coordinating my service.
Very professional and courteous while assisting me with addressing the mechanical needs of my car. I was provided updates on the status of my vehicle.
It was a great experience!!! Fast and easy !!! Got the truck I wanted. The dealer Tom bell was very friendly and helpful as well as the salesman Michael Mitchell was very helpful and straight to the point with financing and paperwork. Very excited about purchase and can’t wait to business later on in the future with the Redlands Jeep dealership
Very polite and professional. Great job!!! Place was clean and neat. Service agent was responsive to all my calls and kept me updated. I recommend highly. Stephen Cain
Dropping off vehicle was very easy service was very good service rep met my needs the only bad thing was when I picked up my vehicle I had to wait 25 minutes for them to bring it up to the front for me to leave other than that service was great
Very fast and friendly service took the car in and it was done within 2 to 3 days for being a dealership that's really fast and under warranty and did not question or give me a hassle about it
Alan was great. Repairs were prompt. I use this dealership for oil, alignment and tire rotation. They keep records of all repairs and services. Great service!
I always take my Jeep To Redlands Chrysler Dodge jeeps for maintenance love the excellent quality service and work. I have recommend friends and family to Redlands
It was a very long wait for our Custom Order Jeep. At times the wait was questionable but in the end it was worth it. We finally picked up our Jeep after six months of a high demand market. Redlands was able to close the deal with another happy customer.
Service department was good it was quick professional manner took care of me at the desk was very good can’t remember his name sorry
Was met by Nathan a service writer almost immediately upon my arrival. Explained that a service was due on my Truck. I was offered a ride home with their shuttle service and and was called within the time frame that I was told that truck 20 min of call. Customer service was excellent Nathan, Cashier,,and shuttle driver
As always my experience was good I was a drive in with no appointment I had called and was told to drive in and I’d be helped and that’s what happened I bought my truck from you guys and have always tried to have it serviced with redlands dodge as I feel I trust you guys to do a good job and have not been let down in 4 yrs Thank you!
I’m very pleased with Honda Civic, mike Mitchell was very helpful and knowledgeable he made us feel comfortable thank you I highly recommend this dealer
Purchased a 2021 Rubicon Jeep. Benjamin and Francisco in sales were great to work with! Stephen in finance was quick and had us out of there in no time.
Redlands dodge has great service. I went to get my truck serviced and it wasn’t what I thought it was but David my salesperson told me to bro g it back in and they’ll find out what’s wrong with it. Extremely satisfied. David was the best.
Andy Amezquita was our service advisor and did a fantastic job with our Dodge Ram. Went over the charges BEFORE we paid. Great customer service!!!
Andrew was very helpful during my last visit to have my car serviced. He took time to explain to me current repairs and also future repairs needed.
Service made easy. I have had credit problems due covid and a recent family tragedy, we lost my sons father. Moe, Alex and so many others were there to help us and make us comfortable. When we got the car home, it has some bad shaking in the front end when you applied the brakes. We took it in to see if we could do anything about it knowing well that my warranty didnt cover brakes or rotors. Alex kindly greeted us and took the car to be serviced. When the repair was done we asked what we were looking ...
I just got a brand new and exciting 2020 Dodge Charger R/T. Excellent quality, very quiet and comfortable, plenty of pep and amazing electronics. The engineering and assembly work is no short of miraculous. I especially like the visibility and blind spot warning system. Also, to go with this superb vehicle is the superb salesperson who convinced me to get this car and helped me pick it out on the lot. Very courteous, flexible, and accomodating. His knowledge of the vehicle is remarkable and is very customer oriented. His name: Noah, a veteran who is competent and takes his job ...
I was forced to take care of several recall items in order to renew the registration on my 2016 Ram 2500 6.7L crew cab. I used Dealer Rater to pick which dealer to go to. Redlands Chrysler (Tom Bell) had one of the better ratings in my area. That rating is well deserved. All items were taken care of and they furnished me with a comparable vehicle for the 2 days it was in the shop. Michelle stayed in touch and kept me apprised of the progress of the work being done the whole time. I would recommend my friends and family go ...
My service manager was Thomas and did everything possible to make sure I was happy and not have to spend a lot of money thank you Thomas
Brandon greeted as soon as I walked into the service department with a smile and a handshakeOil
Simone saw us walk on to the lot greeted us and ran and got Jose. Working with those two was a pleasure. We were just looking but ended leaving with a 2019 Dodge Ram 1500. We are very happy with our purchase! Thank you, Erik and Adrienne Jones
Dropped off my 300 for regular service and was greeted promptly by the service staff. My car was serviced, washed and ready for me when I returned to pick it up.
Michelle in service department was very helpful and nice.
The staff there was friendly and kind. They even gave me a rental as my vehicle was getting worked on. They showed me good hospitality and great respect.
Service excellent. Offered to wash car. Quoted longer wait time than I actually had to wait.
My service experience at this dealership was truly amazing! They serviced my car in a timely manner, kept me posted on the repair process and arranged for my rental car. Erika did an awesome job and made the whole process very smooth and as stress free as possible, I was very satisfied!
Cody Monroe our service advisor/rep who is very nice and courteous. He explains everything which is needed and what it entails. I would recommend this dealership. They are honest people. Been with this dealers hip since the purchase of my truck in 2009
Got there early they serviced my truck ( oil change ) and was on my way in about 1 hr 1/2 , they said they checked the tires pressure but I don’t think they did 🤔 !! But good Service......
My experience At Redlands Chrysler Dodge Jeep Ram was very well. I have already recommended this dealership to a relative and they were also very grateful. David and Jordon were very helpful. As a first time buyer they help me understand the process.
I can't tell you how much I appreciate that you have a work space in the customer waiting area. It allowed me to get all my holiday cards written while waiting for my Jeep! The free Starbucks coffee was an excellent touch, too, for an early appointment. I'd also like to compliment the service adviser, Michael. As a woman who was around when times were different, it still means a lot to me to be spoken to as if I understand my vehicle (which I do, mostly). It makes the conversation intelligent. Michael advised ...
Nice personnel and clean facility. Got me in and out fast.
I was WAY overdue for a lube on my 2006 Town and Country. I drive as little as possible these days due to age. So I took my car for service. Along with new front brakes it was found that I needed several other things. Several MAJOR. Thanks to your attentive "service personal" my daughters feel I am safer on the streets. Thank you Mike Dunn for overseeing and taking care of me.
VERY NICE PLACE. THEY REPAIRED THE RECALLS AS NEEDED AND WASHED THE TRUCK. THANK YOU
Great service. Truck was fixed from recall part and completed in a timely manor. Friendly staff and knowledgeable.
Great service and professionalism from all their personal
Reliable friendly service. Friendly staff. Only complaint would be wait time. However, it is very convenient to walk in for service without an appointment.
Erica was a great service advisor and very friendly!
Been in the market to buy a new Dodge an ur salesman Andres was very helpful in finding the perfect truck an helped worked out an awesome deal on a new 1500 ram.
You have Exceptional service person, named Cody, he has helped me with the issues, and Jake your top notch mechanic are the very best you have. They explain every step of the way and they also help with the issues that I have with the TRX that was original purchase from your dealer ship. Thank You for being a wonderful experience and helping me with the issues. Harry Hydreos
very nice dealership, sales people were friendly and not pushy. Internet people are nice and friendly as well. Was not ready to buy at the time of my visit.
Always a great experience with this dealership for service..Took my car in for recall and all was great done within 3 hours. Brandon was great, kept me updated.
I was amazed by this service dept. They were quick to do an oil change and a recall on my Dodge Ram 1500. 60 minutes is pretty fast service. I was expecting a 2-4 hr visit. Redlands Chrysler Dodge Jeep Ram has earned my loyalty. I'll be there again when the next oil change and tire rotation is due. Thanks guys...you delivered and earned a 5 star review. They also washed my truck for me. thanks again service dept.
The service rep Hayden was friendly and knowledgeable. The waiting lounge was super clean and the wait time was quick. I’ll return for my next maintenance.
Visit started off on wrong details on warranty recall but once corrected all went great. Was told recall didn’t apply to my truck and only need inspection but later I was told it needed replaced.
This dealership is concern about doing service needed in a correct and timely manner. Service personnel very courteous and helpful. Tried other Chrysler dealership and was not happy with way they responded to recalls on my pacifica.
I’ve needed a bit of maintenance on my 2007 grand Cherokee. I Don’t take it just anywhere. It’s a hemi and I prefer the knowledge and expertise are finding all of its little quirks with Jake the technician.
Jon was knowledgeable and very helpful. Great customer service from Jon. Good follow-up after the sale. I would recommend him to my friends if they are in need of a vehicle.
The service department personnel was very courteous and helpful, even though I was there for an oil change I was treated with kindness and great respect.
My service this time around was good. They helped me with my service that I had to have done by talking with their supv. To help work with the repairs done by just helping pay for some parts for my airbag replacement.
David Saad helped me to get out of my trade and get into 2019 Jeep. I had visited other delaerships in the past and this was by far the best experience for me. David helped to make a stressful situation into a calm and pleasant experience.
We did a lot of shopping around before purchasing. Go straight to Redlands and ask for Angel. We knew exactly what we wanted to purchase and even though it wasn't in stock, the sales manager was able to find one in transit and made it happen.
Top notch customer service. Dealership was also very clean and had complimentary coffee and snacks while I waited for my vehicle to be serviced. Great experience!
Had a great experience and was helped in every aspect of the purchase
The service dept. is more efficient since the remodel, the people (who have changed) are still great. also, the parts dept. seems to be more efficient than previously.
the experience was made very easy. The salesman was knowledgeable and very easy to talk with. I received what I needed without any problems. I would recommend your dealership
This review is solely for the service department. I enjoy getting my Dodge Journey serviced here. The service manager Chris Logan is a top notch guy and always makes sure we are taken care of. I get a oil change, tire rotation and VIP Car wash for right around $70. The lobby is always clean. There is a area just for kids. They offer snacks and coffe/hot cocoa. This is not a review of the sales dept. So my recommendations are solely for the service sept.
Good service and good customer relations. The seating area had on the television set The View which is a highly charged opinionated show that should not be on in public places.
HAYDEN, IN SERVICE, IS THE BEST !!! He went above and beyond to take care of my car and me
Great customer service and super fast to close the deal.
David Saad was awesome, worked out my deal and made it affordable for me i Purchased a 2015 Dodge Durango. Thank you so much I highly recommend David Saad.
Had a 4x4 alignment done that corrected a bad job previously done at a tire shop. The tech took his time and made sure all was perfect. I was constantly made aware of the process time and why it was taking slightly longer. Very pleased overall.
I was glad to do business with Redlands Chrysler Dodge Jeep Ram everything worked out and I am happy with my new jeep. I want to thank everyone who helped with my purchase.
My wife needs a dependable car for health reasons. I can relax now and do not worry about breaking down.thank you Both to sales and finance.
Kayla is the best Service Adviser that I have ever dealt with at a dealership. She is professional and above all, honest.
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